University of Essex IT Status

GlobalProtect Version Update

Monitoring - Please be aware that if you are using an older version of the GlobalProtect client on your personal device and are unable to connect, you will need to update the client. You can download the latest version and follow the guidance provided at the link below:

https://www.essex.ac.uk/staff/it-services/remote
Apr 02, 2026 - 15:37 BST

About This Site

Keep up to date with any issues or maintenance work that might be affecting University IT services.

Business applications Operational

HR Organiser Operational

Unit 4 Operational

ESIS Operational

CRM Operational

SharePoint Operational

Tableau Operational

People Manager Operational

File storage Operational

Box Operational

OneDrive Operational

Home Directory (M: Drive) Operational

Shared drives Operational

Internet, network and VPN Operational

Network Operational

Wifi Operational

VPN Operational

Learning tools Operational

FASER Operational

Moodle Operational

Listen Again Operational

Software Hub Operational

Timetables Operational

LEAP Operational

Pocket Essex Operational

Email Operational

Printing Operational

Staff computers Operational

Study spaces Operational

Teams Operational

Telephones Operational

University website Operational

Support Portal Operational

Zoom Operational

Other services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2026

No incidents reported today.

Apr 2, 2026

Unresolved incident: GlobalProtect Version Update.

Apr 1, 2026

Planned work affecting Listen Again and Panopto

Completed - The scheduled maintenance has been completed.
Apr 1, 14:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 BST

Scheduled - Listen Again and Panopto may have some brief periods of interruption whilst we make some network configuration changes.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Apr 1, 11:42 BST

Mar 31, 2026

Planned work affecting MIS-LIVE

Completed - The scheduled maintenance has been completed.
Mar 31, 18:10 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 17:55 BST

Scheduled - MIS-LIVE will be rebooted at approximately 6pm this evening, to facilitate a configuration change.

This will have an impact on the majority of our web-based services, but should only last a few minutes.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 31, 09:42 BST

iTrent - People Manager - Essex Hours Running Slower Than Usual

Resolved - This incident has been resolved.
Mar 31, 09:46 BST

Update - We are continuing to investigate the recent performance degradation affecting iTrent, People Manager, and Essex Hours. While some users have reported an improvement, this is not yet the case for all users.

We apologise for the ongoing inconvenience and assure you that we are working to resolve the issue as quickly as practicably possible. Thank you for your continued patience.
Dec 17, 13:55 GMT

Investigating - We're experiencing performance issue with iTrent, People Manager and Essex Hours

Our teams are working to identify the cause and resolve the issues being experienced as soon as practically possible.

We're sorry for the disruption.
Dec 9, 16:55 GMT

Planned work affecting MIS-live

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 31, 09:37 BST

Update - We are continuing to investigate this issue.
Mar 5, 13:47 GMT

Investigating - MIS-LIVE will be unavailable for a couple of minutes between 18.00-18.30 today 05/03/2026 while we carry out an essential restart on the services.

We're sorry for any inconvenience this may cause. We'll post an update as soon as the work is complete.
Mar 5, 13:46 GMT

Listen Again/Panopto is running slower than usual

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 31, 09:32 BST

Update - We are planning to apply a potential fix on the 28th January. Please see https://itstatus.essex.ac.uk/incidents/6trly7vck527 for more information.
Jan 20, 10:04 GMT

Identified - We are continuing to work with suppliers and hope to have a fix implemented in the new year.
Dec 17, 14:56 GMT

Update - We are continuing to investigate this issue and are working with our suppliers to identify a cause.
Nov 28, 10:15 GMT

Investigating - We're experiencing performance issue with Listen Again and Panopto.

Our teams are working to restore normal performance and we'll post another update as soon as we know more.

We're sorry for the disruption.
Nov 24, 14:15 GMT

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Issue affecting FASER uploads

Resolved - This issue is now resolved. Thank you for your patience.

If you have any further issues, please contact the IT Helpdesk.
Mar 20, 12:07 GMT

Monitoring - We're aware of an issue affecting our FASER and are currently investigating.

The issue started around 10 AM and may have prevented students from uplaoding files as they where getting stuck at 100% when being uplaoded. We identifed and implemted a fix around 11:12 am and will continue to monitor the situation.

We aplogies for any inconvenience this may be causing you.
Mar 20, 11:22 GMT