Issue affecting some staff accounts

Incident Report for University of Essex IT

Resolved

This issue has been resolved.
Posted Oct 22, 2026 - 15:07 BST

Update

Whilst the affected accounts have been restored, access to some services may still not be back to full health for those accounts. These services include:

Email delivery
Box access
Zoom Calendar sync
SALTO door access

Other services not listed may also be affected.
Posted Oct 21, 2026 - 15:27 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 21, 2026 - 11:24 BST

Investigating

We have been made aware that a small number of staff accounts closed overnight and are currently investigating.
Posted Oct 21, 2026 - 09:38 BST
This incident affected: Other services.